Platform first
Get the platform standing before any app workshop.
Cloud or on prem, your domain, TLS, and users. Everything else in this list assumes this step is done.
Read the platform guideStart here
Finish platform onboarding first (hosting, domain, TLS). Then pick a track. Most projects run first-modem and CRM/BSS in parallel and join at Product / Billing.
Journeys
Platform first
Cloud or on prem, your domain, TLS, and users. Everything else in this list assumes this step is done.
Read the platform guide
Get first modem online
Provisioning, the mandatory product data behind it, the first CPE registration, and monitoring the moment it comes up.
Open the first-modem track
Organize your Telco – CRM / BSS
Product catalogue, addresses, invoices, customers, portals, and tickets — the track that replaces the patchwork of external systems.
Open the CRM / BSS track
Drive ISP Sales
Check what is available at an address, present the offer the network can actually deliver, then turn it into an order without retyping anything.
Explore the Sales app
Customer self-care
Change a tariff, book an option, download invoices, check call detail records — self-service that writes straight into the contract your care team sees.
Open the customer control center app
Care, tickets and field
Care records the problem, Detect narrows it down, and Workforce routes a technician to the address with the history attached.
Open the Ticket app
ISP billing
Tariffs and products from your own catalogue turn into recurring invoice runs, credits, and settlement — with the numbers queryable by product, tariff, and period afterwards.
Open the Billing app
Collect and dunn
Open items, missing amounts, and due dates drive the dunning steps — with the contract and the service state in the same view.
Open the Overdue app